Privacy Policy

Last Updated: 17 February 2026

Introduction

Molxido ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website molxido.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Submit a contact form or inspection request
Communicate with us via email or phone
Subscribe to our newsletter or updates
Engage our services for leak detection or repair

This information may include your name, email address, phone number, physical address, and details about your plumbing concerns or building information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website or source
Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested services
To schedule and conduct leak detection inspections
To communicate about our services, appointments, and project updates
To improve our website and service offerings
To comply with legal obligations and protect our rights
To analyze website usage and optimize user experience

Legal Basis for Processing (Chilean Law)

Under Chilean Law 19.628 on the Protection of Private Life, we process your personal data based on:

Your explicit consent when you submit forms or contact us
Contract performance when providing services you've requested
Legitimate business interests in operating and improving our services
Legal obligations under Chilean regulations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers who assist in operating our business (hosting, analytics)
Professional partners involved in providing services to you
Legal authorities when required by law or to protect our rights
Building administrators or property managers with your consent

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure and encrypted data transmission
Access controls and authentication requirements
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights Under Chilean Law

Under Chilean Law 19.628, you have the right to:

Access your personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to processing of your data for specific purposes
Withdraw consent where processing is based on consent
Lodge a complaint with the Chilean Council for Transparency

To exercise these rights, contact us at info@molxido.com or +56 51 220 5200.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and project documentation are retained for a minimum of 5 years as required by Chilean building regulations.

International Data Transfers

Your personal information is primarily stored and processed in Chile. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Chilean law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Molxido
Los Carrera 335, oficina 201
La Serena, Chile
Phone: +56 51 220 5200
Email: info@molxido.com